Terms and Conditions

Goods ordering

Goods can be ordered via

• webpage interface of the commerce shop PachamamaHerbs.com
• e-mail: info@pachamamaherbs.com
• Phone, WhatsApp or Signal App: at +420 777 691 046 (Mo – Fri: 11am – 18pm Central European Time)

All the prices are final, the operator is a VAT payer.

Operator

ExHomines.Art s.r.o.
Jaurisova 515/4, 140 00, Praha 4
ID: 07727984 , VAT: CZ07727984
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, 306476

IBAN: CZ4720100000002901813219
SWIFT / BIC: FIOBCZPPXXX
Fio banka a.s.

The mutual rights and obligations of the User and the Operator, in particular the rights and obligations arising from the Purchase Contract, shall be governed by these Business Terms and Conditions (hereinafter referred to as the “Business Conditions”).

Private / Corporate Orders

All the goods can be ordered without a registration via an email or by a phone. The consumer can order goods from the website as well as long as we know her or his complete contact information such as a name, surname, an address, phone and email. In case you are ordering for the company we need to know the name of the company, Tax ID, address and the commmerce name of the company.

Delivery time

The delivery date will be communicated to the buyer on request. Usual delivery time is 2-5 working days.

Shipping and postage

The pricelist for the transport of goods according to the method of payment, acceptance of the shipment and method of delivery is given in the section “Transport and payment” and during the order process.

Acceptance of goods / delivery of goods / take-back policy

The ordered goods are delivered by post throughout the Czech Republic, Slovakia and EU countries. In case if you want to collect the goods personally, please contact us in advance. Upon agreement, the goods can be picked up over on weekends or holidays.

The goods sent by post or transport service should be properly inspected upon collection – it is especially important to check if the packaging is not damaged. If the packaging is damaged, report it immediately to the transport service. Subsequent claims of the visible mechanical damage to the packaging, which could have been passed on to the goods, will not be taken into account.

Guarantee

The warranty period begins when the goods are taken over by the customer. Considering the new goods, the seller is fully responsible for hidden manufacturing and material defects in accordance with the provisions of the Civil Code or the Commercial Code, for a period of 24 months from the date of purchase of the product. The warranty does not cover defects caused by unauthorized intervention, as a result of using the goods for purposes other than those intended, improper storage, mechanical damage that is not caused by normal use, natural disasters or force majeure. The seller undertakes to supply the buyer with goods complying with the standards, regulations and ordinances in force in the Czech Republic. Unless otherwise stated, the standard warranty period is 24 months.

Complaints

Complaints are governed by the Civil Code, the Commercial Code and the Consumer Protection Act. In the event of a defect in the goods, which occurs during the warranty period, the customer has the right to free repair or replacement, which is decided by the seller. The warranty period is suspended from the date of the complaint until the time when the buyer was obliged to take over the item. The warranty period is therefore extended by the time of handling the complaint. The buyer may also request a discount. In this case, the buyer acknowledges that the defects for which the discount was provided can no longer be claimed in the future.

By prior arrangement, for a complaint, you have an option to deliver the goods in person, sending them by post or transport service (by no means cash on delivery!). In case of shipment, the buyer is obliged to pack the goods so that no damage occurs! The damages occured during the transport will not be taken into account! Do not accept such goods from the delivery company. The claimed goods must be clean and undamaged (except, of course, for any claimed defects). The complaint period begins on the day of delivery of the claimed goods to our address.

Complaint procedure:

1. inform us about the complaint by phone, e-mail or by a letter
2. send the goods as a registered package (not cash on delivery) to our address
3. state the reason for the complaint and your address
4. a document or a copy of the receipt for the claimed goods from our store

We will handle your claim as quickly as possible, no later than within 30 days of its occurrence.

Withdrawal from the contract

Pursuant to Act No. 89/2012 Coll., The Civil Code, the buyer has the right to withdraw from the purchase contract within 14 days of receiving the goods.

Send the claimed goods to the address: Ateliér Chrisantem, Roháčova 34, Prague, 13000, Czech Republic

Or stop by in person by prior arrangement. After receiving the goods returned in this way, the seller will return the corresponding amount to the customer after checking the goods, by transfer to the account or by invoice to the address within 14 working days. The buyer bears the cost of returning the goods. Do not send goods by cash on delivery! The right to withdraw from the purchase contract does not apply to goods delivered bespoke or customized, according to the wishes of the buyer.

The purchase of goods where the buyer is an entrepreneur / company is not governed by the Civil Code, but by the Commercial Code, and in this case it is not possible to withdraw from the purchase contract. The seller reserves the right to unilaterally withdraw from the contract. In this case, the paid deposit or the entire amount is returned to the customer in full. The seller does not bear any responsibility towards the customer or third parties for any damage caused by delayed delivery of goods or non-delivery of goods.

Personal data protection

Complete information on personal data protection is here: Privacy Policy

Final Provisions

These business conditions are valid for all purchase contracts concluded between the supplier and the customer. The supplier reserves the right to change the business conditions. They will announce the changed conditions in a suitable manner on the chrisantem.art website as well as in their establishments at least one month before the new business conditions take effect.